Cartel Biolabs Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information from you:
• Identity information: name, date of birth (for age verification);
• Contact information: email address, phone number, delivery address;
• Transaction information: order history, payment confirmation details;
• Technical information: IP address, browser type, pages visited, time and date of access;
• Communications: any messages you send to us via email or contact forms. We do not collect credit card or bank account numbers. Payments are made via direct bank transfer, so no sensitive payment data passes through our systems.

2. How We Collect Information

We collect personal information:
• Directly from you when you create an account, place an order, sign up to our VIP list, or contact us;
• Automatically through cookies and website analytics tools when you browse our site;
• From third parties such as delivery partners where necessary to fulfil your order.

3. How We Use Your Information

We use your personal information to:
• Process and fulfil your orders, including dispatch and delivery;
• Verify your age and eligibility to purchase;
• Communicate with you about your orders, account, or enquiries;
• Send you marketing communications if you have opted in (e.g. VIP member emails);
• Improve our website and customer experience;
• Comply with our legal obligations.

4. Direct Marketing

If you join our VIP list or otherwise opt in, we may send you promotional emails about new products, restocks, and exclusive offers. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at
support@peptidecartel.com.au.
We will not send you direct marketing without your consent.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may disclose your information to:
• Delivery and logistics providers (e.g. Australia Post) to fulfil your order;
• IT and website service providers who assist in operating our platform;
• Regulatory or law enforcement authorities where required by law.
All third-party service providers are required to handle your data securely and only for the purposes for which it is disclosed.

6. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and to collect anonymous analytics data (e.g. page visits, traffic sources). You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, and unauthorised access. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it.

9. Access & Correction

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate or outdated information. To make a request, please contact us at support@peptidecartel.com.au. We will respond within 30 days.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us at support@peptidecartel.com.au. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. Continued use of our website after any changes constitutes your acceptance of the updated Policy.

12. Contact Us

For any privacy-related enquiries, please contact us at: support@peptidecartel.com.au