- Shipping & Return Policy
Shipping & Return Policy
Processing
1–2 BUSINESS DAYS
Delivery
1–2 BUSINESS DAYS
Support
1–2 BUSINESS DAYS
Express Dispatch
FREE EXPRESS SHIPPING ON ORDERS OVER $200 — Australia Post Express
Order Processing
All orders are typically processed within 1–2 business days. Processing times may extend during peak seasons.
Once your order has been dispatched, you will receive an email confirmation with tracking information.
Shipping Methods & Delivery
We use Australia Post Express Shipping for all deliveries within Australia.
Estimated delivery time is 1–2 business days after dispatch, depending on your location.
We guarantee dispatch, not delivery. Once handed to the courier, we are not liable for delays beyond our control.
Shipping Costs
- Flat Rate: $14.95 AUD via Australia Post Express
- Free Shipping: On orders over $200.00 AUD
Privacy
Discreet Packaging
All parcels are packed in plain, unbranded packaging with no reference to the contents or nature of the items inside. We value your privacy and take discretion seriously.
Returns
Damaged or Incorrect Items
- We do not accept returns for change of mind or incorrect product selection
- No returns are accepted once a parcel has been dispatched
If your order arrives damaged or contains the wrong item(s), contact us within 48 hours of delivery with your order number and clear photos.
We will arrange a replacement at no additional cost to you.
Cancellations
Please review your order carefully before confirming your purchase.
Returns
Questions About Your Order?
If you have any questions regarding your order or this policy, feel free to reach out to our support team.